Q. How do I clean my rug?
A. Standard Braids, Blue Ridge, and Songbird.
You can pop them in the washing machine on a cool/wool wash. They will feel pretty dry when they come out, and just dry naturally. Do not tumble dry. This is for rugs up to 3'x5'. Larger rugs can be washed at the launderette, or surface cleaned with a steam cleaner. For regular care, just vacuum and turn regularly. You may also dry clean.
Our manufacturers recommend surface cleaning. However, we have had reports from our customers that they have washed the smaller rugs successfully, as, indeed have we. However, we have to say machine washing is at your own risk! You can spot clean them with soap and water as a surface clean, and of course you can vacuum them. Soaking in a bath is not advised, as jute can take an eternity to dry when soaked. You can also dry clean.
As a 100% wool rug, we would suggest dry cleaning. Spot clean with any proprietary product or soap and water.
Q. Will my rug slip on a wood/slate/stone floor?
A. Small rugs can slip, and we recomend a thin underlay. www.antislip.biz offer a good range. Ikea also has a product you can buy. Larger rugs are unlikely to, as they are pretty heavy.
Q. Can I get colour samples?
A. Yes, we can send samples of our Standard Braids and Standard Multicolour Braids. However, due to the way the rest of our rugs are manufacured we can't send colour samples, but we can send a piece of braid to give you an idea of quality.
Q. Are the rugs colourfast?
A. Yes, all our rugs are dyed with commercial dyes, and will not leave colour on a carpet underneath
Q. What if I don't like my rug when I get it?
A. Just send it back, and we will refund or exchange for something more suitable
Q. How long will I have to wait for my rug?
A. In many cases, especially the Jute rugs, we can supply from stock, so your rug should be with you in a few days. We have monthly deliveries from both America and Bangladesh, so you shouldn't have to wait more than about 28 days if your rug is out of stock. In many cases it will be considerably less.
Q. What are the carriage costs?
A. Standard delivery is £8.50 per order, or you can have a next day delivery for £10 (orders must be places by 1.00pm)
Q. Do you have a brochure?
A. Sorry, no. But if you would like any detailed information we are happy to talk to you. Please call 01654 767248, or email us on email@example.com